Refund & Exchange
1. Product Inspection Before Dispatch:
Before dispatching any product, we conduct a thorough inspection to ensure it meets our quality standards. This ensures that you receive products free from defects and damage.
2. 7-Day Refund Option:
If you are not entirely satisfied with your purchase, you have the option to request a refund within 7 days of receiving your order. To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging.
3. Warranty Information:
We stand behind the quality of our products and offer a one-year warranty. If you encounter any manufacturing defects or issues within one year of purchase, please contact us for assistance. The warranty covers defects in materials and workmanship under normal use conditions.
4. Return Process:
To initiate a refund or warranty claim, please follow these steps:
- Contact our customer support at [customer support email] within 7 days of receiving your order.
- Provide details about the reason for the return and attach clear images if there are any defects or damages.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
5. Refund Eligibility:
Refunds will be issued upon receiving and inspecting the returned item. The eligibility criteria include:
- The item must be in its original condition, unused, and in the original packaging.
- Refunds will be processed based on the original payment method.
6. Exchange Option:
If you prefer an exchange instead of a refund, please specify this during the return process. Exchanges are subject to product availability.
7. Non-Refundable Items:
Certain items are non-refundable, including:
- Items that are not in their original condition or have been used.
- Items returned beyond the 7-day refund period.
8. Shipping Costs:
Shipping costs for returning items are the responsibility of the customer unless the return is due to a defect covered by the warranty.
Thank you for choosing AIR. We appreciate your trust and are committed to ensuring your satisfaction with our products and services.
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