Refund & Exchange

Replacement and Repair Policy - Air Vibez

At Air Vibez, we are committed to providing high-quality products and excellent service. Please carefully review our policy:

1. Replacement Policy

• We accept complaints for replacement with a new product if reported within 7 working days of delivery.
• Requests made after this period will not qualify for replacement.

2. Repair Policy

• Our products are eligible for repair under warranty for a period of 1 year from the date of purchase.
• Repairs will be conducted for manufacturing defects only, not for damage caused by misuse or external factors.

3. Reverse Pickup Service

• We can arrange a reverse pickup through our courier service to collect your parcel.
• The process may take 3 to 15 working days, depending on the courier's schedule. Delays, if any, are on the courier's end, not Air Vibez.

4. Self-Return Option

• You can also send the product back to us via Pak Post or any other courier of your choice.
• Pak Post charges around PKR 100-150, and Air Vibez will bear 100% of the cost for this method.
• If you choose other couriers, such as Leopards or TCS, which may charge PKR 300-400, we will reimburse up to PKR 188, covering around 50-80% of the cost.

5. General Terms

• Customers must provide proof of purchase when filing a replacement or repair request.
• The product condition will be assessed to determine eligibility for replacement or repair.
• If the product is used and qualifies for repair, the repair process may take up to 15 working days.

Thank you for choosing Air Vibez. For further assistance, feel free to contact our support team!